Below is their reply to me via DM:
On Friday 12th November 2010, @suncelltweets said:
d cyberwiz Hi Sir. Thank you for patiently waiting for our reply. We really appreciate the time you took to bring up your concern. However, as checked with the Technical group, it was found out that your account is working fine in the system and no technical concern has been established so far. Coverage on the mentioned locations are within acceptable range as reflected in the remote trace conducted last night of Nov. 10. Serving site is also up, catering traffic and no noted activities.
Please be informed that 3 Mbps is the maximum allowed bandwidth for a 1399 subscription. Network bandwidth though, is a shared resource among all subscribers. As this service is mobile, the number of users varies and expected to increase during peak hours.
SBW speed is implemented for all users to have a balanced usage of the service and control policies are implemented to avoid high usage (as stated in the fair usage policy).
Your understanding regarding this matter is highly appreciated. Just let us know if you have any further concerns. Thank you.
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I ASK THE TECHNICAL GROUP, LOOK AT THE SPEEDTESTS BELOW!
Fair use??? One modem was the P649 plan , while the other was the P1,399. My complaint since nearly a year ago, was that the 649 was FASTER than the 1399, and that is still the case today.
I will be relaying this post to the Twitter team anew, to see how they would handle the matter. I hope that a more authoritative and knowledgeable technical team can take over in order to match the capabilities of their Twitter Customer Relations Team
Look the at speeds below, the first three are for the 1,399 while the last three are for the 649.
3 MBPS PLAN - P1,399
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