My New Sun Elite Plan And Kudos To The Sun Cellular Twitter Team

Regular readers of this blog are probably used to my rants about Sun Cellular and the ordeal I have been going  through with my Sun Broadband Wireless 3 MBPS Plan. It's still ongoing and I posted earlier, a link to the current status hoping that the same Twitter Team can resolve it as competently as they did with my Elite plan.

I upgraded our Plan 1000 to the Sun Elite P1,500 plan about a month ago. This was prompted by the insistence of my HTC Desire (and myself) to log on to the net in order to be constantly in touch via email, Facebook and Twitter. Regular readers might also remember that I am embarking on developing a new skill which is social media consultant, so my training is underway and a fast connection is definitely a big asset to me.

So the Sun Elite Plan comes with Call and Surf, Unlimited Internet and a Suntel Landline, all in one sim! You can imagine the load it is putting on my Desire with it's wimpy battery, but such is the price of being perennially connected. In its first week alone, I turned into an avid fan of a 3 in 1 sim. There are other variants depending on your needs, you can have just any two of the services above which would leave you some consumable amount for your communication with other networks.

Anyway, after the initial euphoria had settled, I realized that the internet was running a bit slow, actually that's a gross understatement because despite a strong HSDPA connection, I was getting 260kbps in Speedtest. Definitely unacceptable. I though maybe it was the phone so I benchmarked my Sun Broadband Wireless 650 account which was loaded in a USB modem, the E160. I have always been happy with this particular plan which puts my 3 MBPS to shame, despite costing twice as much. So this modem/sim combo promptly registered speeds in the 1.10 mbps, pretty much par.

Then I tried my Elite sim and it registered a lackluster 400kbps! That was actually the highest figure I got. The rest were pretty pathetic. This development promptly ended my honeymoon with the Elite plan and I was seething over having to pay so much for slow internet service AGAIN.

Then I came upon "the official Twitter account of Sun Cellular Customer Relationship Management Team" at
http://twitter.com/suncelltweets

Figured I had nothing to lose so I send a tweet their way, sharing my disappointment and expected nothing in reply. ZMuch to my surprise, in 24 hours I received a reply asking for my Sun Elite number!

Feeling a wave of hope, I promptly sent my number to them, keeping my fingers crossed...

Then what do you know...within 24 hours again I received a direct message from them informing me that the matter was resolved and that I should now remove and reinsert my sim to rety the internet.

At this point, I have to say that I was still skeptical because of my ongoing saga with my 3 MBPS account where I was promised resolution of my problem dozens of times, only to be disappointed.

So I started up my Desire and surfed on over to Speedtest. The very first test went all the way to 1.2 mbps! The second and third were all above 1 mbps. I was surprised and my faith in Sun Cellular is experiencing a renewal.

I tweeted them right away, expressing my gratitude. Then I asked another question about upgrading our 600 line to call and surf. Within 24 hours again, I got my reply. VERY IMPRESSIVE.

So I am now on my second honeymoon with my Sun Elite. Once again , my HTC Desire is getting a massive battery workout on a daily basis. Now I feel I am getting my moneys worth and I look forward to being able to say the same thing about my 3 MBPS plan.

I will be tweeting them now with my concern, so I am keeping my fingers crossed that FINALLY after almost a year of waiting, I can finally enjoy what is supposed to be my fastest wireless internet service.

So to the Sun Cell Twitter Team, THANK YOU VERY MUCH and I hope that you will be able to maintain this extremely competent and high quality customer care.