SUNTEL AND SAMSUNG PROBLEMS INTERIM REPORT

Well its been a couple of weeks already since I started complaining about the service. As recently as this afternoon, I had to return the call of a client from my PLDT landline as we could not hear each other over my SUNTEL line which was supposed to be my business line.

So in connection with this, here's what we have so far:

1. SAMSUNG - its a lost cause. The offer from their service line to bring the unit in for service was a joke. They said to bring it there but it will just sit there for a few months while waiting for the FIRMWARE and the PARTS to be ordered by the MAIN OFFICE after a request from the SERVICE CENTER. That was the ACTUAL statement of the person on the SAMSUNG HOTLINE!

For those in the know, you are looking at a waiting period of about 3 to 6 months. And that's for them to service my month old C5212. Its a dual sim so its like I lose two phones. This kind of turnaround and concern for customer satisfaction will definitely be the downfall of SAMSUNG here. That said I'm still on wait and see mode...

2. SUNTEL - my good friend who manages one of the SUN SHOPS, has been trying to expedite matters on his side. My suggested solution is still what I mentioned in my first post which is for them to either replace the SAMSUNG C5212 with a better unit, better matched to their SUNTEL network. AND to check how the SUNTEL network could be made AT LEAST AS RELIABLE AS BAYANTEL WIRELESS.

My other solution to him was to replace the C5212 with two phones since it was a double unlimited deal. I am actually willing to take one unit for the Sun Cellular line and another DESKTOP unit for the SUNTEL in the hope that this will give me a more reliable service.

Actually they offered to sell me a HUAWEI ETS3023 for P2,700 which is at least P1k more than the equivalent unit in BAYANTEL. This is terrible!

The thought of buying this unit at THAT PRICE doesn't sound right. I mean I'm doing this to get reliable service in a location that is supposed to be a prime area fully covered by all communication networks. To expect good and reliable communication in this area from a so called WIRELESS LANDLINE is not asking too much so I decided to sit and wait for SUN to do the decent thing and resolve this problem either on their own or with minimum financial participation from their subscriber.

So let's see. I'll give a little more time before I finally throw in the towel and just call the DTI complaint line.