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Tuesday, June 28, 2011

Nokia C3 eating load because of packet data - solution



We got a Nokia C3-00 as a loyalty phone from SUN. It's a great phone for the price, looking like a baby brother of my E71 which remains as one of my favorite phones.

However, since this phone was on a fixed load plan, my partner who is using the phone was horrified that her load was being eaten up for unknown reasons. The reason became clear when I checked out the logs. The phone had been connected to packet data, doing so on its own.

So the first thing we did was call Nokia to ask about the settings. It's a bit embarrassing to admit, but I had a hard time navigating the menus and it was then I silently thanked the powers that be, for the usability of android.

After talking to Nokia Care, and setting the various permissions relative to the access point, etc, we were confident that the phone would no longer connect automatically,  So it was to our surprise that the phone continued to eat its load! Thankfully this was not a postpaid line otherwise, I was sure it would rack up thousands of pesos worth of data usage.

The next thing I asked her to do was to call SUN and while the customer support painstakingly went through the settings, the conclusion was that the Nokia people had provided what they deemed to be the proper solution. Hence they were left scratching their heads, while we were also scratching ours.

Despite a huge backlog of work, I could not accept that ME, a tech blogger at that, could not find a solution to this problem.

So I proceeded to attack the problem. Now to the best of my knowledge, I knew that the best way to prevent data charges was through the access point. Some judicious surfing provided me with what appeared to be the answer. I found this on the NOKIA Canada website and so far it seems to be working. The phone is able to access the internet through the WLAN and it has not attempted to connect to packet yet.

My other move was supposed to be creating a dummy APN to ensure that the phone does not attempt to connect behind my back while the WLAN network is unavailable. However, it seems that because the phone is locked to SUN, the settings for the default APN are unavailable to me.

In the meantime, those having the same problems with data usage might want to try the NOKIA solution below:

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How can i use always WLAN connection on my Nokia C3-00 phone for Internet instead of GPRS?

 Select Menu > Settings > Connectivity > WLAN > Available WLANs > Check the WLAN name you wish to connect.

Select Menu > Settings > Configuration >Personal settings  > Add new > Access Point > Write the name of the WLAN access point you check before.
Select Menu > Settings and Configuration > Preferred access point — View the saved access points and choose the preferred WLAN access point.

Menu > Settings > Connectivity > WLAN > Internet Connection :Ask first
you are asked for the connection method every time you open an application that requires an Internet connection such as Browser or Mail.


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8 comments:

  1. Dude,

    does this workout for you? the communities and mail still use GPRS... and I did exactly What you told to.

    ReplyDelete
  2. Yes its working for me.

    The phone is set up to ask every time a network connection is needed.

    Then the preferred access point is set to my Wifi access point at home.

    Here is the direct link to the Nokia site as it may contain additional information helpful to you.

    http://www.nokia.ca/get-support-and-software/product-support/c3-00/faq

    ReplyDelete
  3. damn it...

    Still not working... I am missing something... But Thank you, it help anyway!


    Cheers

    ReplyDelete
  4. BTW, what version is your Operating System? my c3 is running 08.63 (the last one)

    I just got out from a Nokia Store, they told every thing was well configure and I left there my phone to reinstall the software... cross fingers...

    Maybe if I install an older version maybe it works...


    Cheers

    ReplyDelete
  5. Mine is 08.63 as well.

    I hope your Nokia store is better than ours because after they said everything was ok, the phone went ahead and finished off $10 worth of load.

    Good luck!

    ReplyDelete
  6. Just FYI...

    Nokia Store has just f*** up my phone... besides still having the same issue (default GPRS always), now it doesn't has the build-in browser, cannot sync contacts, calendar, notes with server and now just has GPRS (lost HSCSD... ) aaaahhhh damn it!!!

    ReplyDelete
  7. Thanks for the info.. I appreciate it very much.
    Quick question for you.. when you add a new access point - with the same name as the WLAN - do you have to do the settings as well?
    Because your post just says "write the name".
    Does that mean I am creating a dummy profile that is not connected to anything? if so, why does it have to be the same name as the WLAN? Why not just anything?

    ReplyDelete

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